REFUND /RETURN POLICY

We want you to love your purchase. If something isn’t right, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.
To qualify:

• Item must be unused, in original condition, and in original packaging.

2. Non-Returnable Items

• Sale items

• Gift cards

• Personalized or custom products

3. Refunds

Once your return is received and inspected, we will notify you.
Approved refunds will be sent to your original payment method.

4. Exchanges

We only replace items that are defective or damaged.

5. Shipping Costs

Return shipping costs are the customer’s responsibility unless the product is defective.

6. How to Start a Return

Email support@winterwisp.com with:

• Order number

• Reason for return

• Photo evidence (if damaged)